ñ       Microsoft Office including PowerPoint

ñ       Lotus Notes

ñ       HTML, CSS, JavaScript, Python, Shell scripting

ñ       Education in process:  CCNA, JNCIA, Bachelors of Computer Science. 

ñ       Operating Systems: Windows 95-7 / 9x / 2000 / XP / Vista / 7 / Windows Server 2000 / 2003 / 2008

ñ       Networking: Active Directory, Group Policy, DNS, DHCP TCP/IP, Subnetting, IP addressing, VPNs, Ethernet, Wireless devices, Cisco Wireless Access Points, Nexus 5 and 7, Juniper OS

ñ       Security: WPA, SSH, Cisco IOS, Altiris, AlterPoint Symantec Antivirus, Norton Antivirus, Norton Ghost Firewall configuration, Antivirus applications, Remote Desktop Management, VPN, Creation of security services and policies.

ñ       Hardware: PC workstation assembly and repair Network installations and migration of PCs, servers, printers, routers, and modems Category 5 Cabling

ñ       Customer Service: Help Desk Level 1, Desk-side support, Troubleshooting, Diagnostics, Peripherals Management, Quality Assurance, Hardware and Software support.

Trustwave          March 2015 – July 2015

Security Analyst – Temporary Contractor

·   Firewall implementation across multi-national chains.

·   Creation and implementation of security services: policies, white lists, rules, and firmware updates to PCI standards.

·   Applying principal of least privilege through Fortinet firewalls.

·   TAC services as a frontline.

·   Supporting IPSEC and SSL: VPN services.   

CompuCom        December 2012 – February 2015

NOC Technician

·   Performing triage on Cisco routers (2900 series all the way up to Nexus 7000), Adtran switches, Cisco switches and Junos. Monitoring Steelhead Firewalls and Cisco ASA’s.

·   Calling out carrier issues for T1 and Ds3’s utilizing and maintaining MPLS, OSPF, BGP, EIGRP, PPP, Frame Relay, Multilink circuits and protocol issues.

·   Interface configuration and clearing of sticky static port security on ADTRAN and Cisco switches.

·   Disaster recovery and configuration implementation on temporary replacement switches.

Center for Spiritual Living      2012 IT Support Analyst

·   Support using Active Directory on client machines and Microsoft server 2008 (add/remove accounts, managing rights of users and administrators, password changes, shared file resources, and etc). 

·   Migrating Windows XP to Windows 7 and configuring systems for LAN and WAN services.

·   Configuring remote desktop connections for VPN style access with file and printer sharing services.

·   Cloning hard Drives and advance anti-virus and malware resolution.

·   Update host and client configurations.

·   Configuring mobile devices for local services.

·   Resolution of help-desk tickets created on client side through Spiceworks.

Glow Networking, Inc.  / CSS Corp    Jan 2012 – Dec 2012

Drive Tester

· Testing and trouble shooting LTE Pre production and in production antennas providing LTE over CDMA and GSM network infrastructures.

CompuCom  May 2011 – Aug 2011

IT Support – Temporary Contractor

·   Corporate help-desk for a global provider of industrial automation and information solutions

·   Active Directory, SAP Netweaver, RSA Secure Tokens, VPN, Lotus Notes 6.0 to 6.5, and hardware trouble shooting.

·   Data entry for support calls. 

·   Resolution of repeat technical issues and dissatisfaction.

AT&T      2009 – 2011

Tier II Support – Tier 2: Repeat Dispatch – U-verse

·   Managing inbound field technician support calls.

·   Data entry from customer and field technician support calls and instant chat.

·   Resolution of repeat customer technical issues and dissatisfaction.

·   Chronic isolation and resolution of actively repeating cases. Requiring at times outside of the box problems solving and understanding of technologies involved.

·   Managing irate clients needing a resolution of services issues.

Apogee / U.T. Austin       2005 – 2005

I.T. Support

·   Set up and configuration of student internet over internal LAN. 

·   Data entry and tracking of issues and resolutions.

·   Inbound technical support

Internet America      2000 – 2005

I.T. Support

·   Configuration of internet connectivity for DSL, dial – up and ISDN connections under various platforms.

·   Creation of personalized service packages for optimal customer satisfaction.

·   Promotion to Tier 3 Advanced Products Group; support and resolution for inbound customer connectivity issues involving the ILEC, phone carrier and internet. 

·   Created, maintained and supported customer websites.

·   Creation of frame support websites for optimal company productivity and I.T. support

Professional references:

Dj Hyango:  L2 Network Analyst

CompuCom Systems. Phone: (469) 507-1738 / Email: didier.hyango@gmail.com

Thomas Edmunds:  Lead Network Security Analyst

Trustwave. Phone: (443) 944-5652 / Email: edmundstk@cfl.rr.com

Wayne E. Johnson:  Operations Manager, Consumer Centers Sales & Service

AT&T / SBC Internet Services, Inc.Email:  wj2767@semail.att.com

Work:  972 – 405 – 6008 & / or 972 – 664 – 9761      Cell:  972 – 571 – 7565